Shipping policy

Order processing times

Our orders are processed within 2-3 business days. During seasonal times such as Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.

Shipping times

We ship from our warehouse located within the United States. We currently ship to both the United States and Canada with plans to expand to new countries in early 2026.

  • Orders shipping within the United States will arrive within 5-7 business days.
  • Orders shipping internationally to Canada will arrive within 7-14 business days. 

Shipping costs

  • Orders shipping to an address in the United States with an order value of $49.99 or less before taxes, have a flat rate of $8.
  • Orders shipping to an address in the United States with an order value of $50.00 or more before taxes, have free shipping. 
  • Orders shipping to an address in Canada are offered UPS shipping rates which are calculated at checkout based on the total weight of products in your order.

Returns, exchanges, cancellations

Refunds and exchanges are offered for regular priced merchandise within 20 days of purchase from retail locations, or within 20 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges

  • Items must not be washed, worn or damaged.
  • All original tags and packaging must be included. 
  • You must present a valid receipt

Sale and discount items are not eligible for returns or exchanges. 

If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at info@justsaynpromos.com so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

Equanimity: Eclipse Enlightenment, LLC., 1315 Oakfield Dr., #3962, Brandon FL 33509, United States

We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at info@justsaynpromos.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at info@justsaynpromos.com. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately for the inconvenience.